I don’t trust them to make the books correctly – they’ve demonstrated that they can correctly make a book 5% of the time. They said they would pay shipping for me to send the books back for “their review”. To make matters worse, 2 out of the defective 8 were missing 4 pages of content inside! I called customer service for the 3rd time. The other 8 all had the same problem with the cover and the spine. There were only 9 books when there should have been 10. Over a week later, the books started arriving again in multiple packages. I then had to wait days if not over a week more for the remaining books to arrive so I could call back customer service, tell them that they were all defective, and email them photos of the books. They all had defective covers and spines. It had but they were experiencing delays. Almost 2 weeks later I had received no email updates and no books and had to contact the company to verify that the order went through. I recently made a book and ordered 10 copies of it.
When things go bad, have no confidence that MyPublisher will fix the problem and anticipate that you will spend hours contacting customer service. If you are lucky, 50% of the time you will receive a good quality book in a timely matter for a decent price (although their shipping costs are ridiculously expensive). I’ve used MyPublisher for the past 4 years in spite of inconsistent quality and inadequate customer service when problems occur because they offer massive discount codes every other day that lure me back. IS IT?ĭon't use this company if you expect your album to arrive in the stated period of time.
If there is a delay, THEN TELL ME ! I check the My Order Status daily and the same info is posted (it is being printed). There has been no correspondence from the Company since confirmation of my initial order. What is the status of my Order? How can I find out? Do I need to immediately go out and buy other Christmas presents? This is just unacceptable.
I sent an email and the automated response said they would get back to me within 72 hours. I tried calling and was on hold for 20 minutes. I am now waiting on two albums ordered on 12/11 and expected by 12/24. None of the albums I ordered were printed and shipped within the parameters set out by the company on their customer service website. The biggest problem is that they don't deliver on what they promise. Only 1 time was I disappointed with the quality. Have ordered 10 albums, most over $100 with discounts, over the past 3 years.
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